KickAssVPS.com strives for the highest level of support available. To continue to offer the level of service our customers expect, it is important to understand the three different levels of our support services offered. While the majority of customers only require Basic Support, we also offer a higher level of paid support which covers system admin tasks such as 3rd party installations, basic system administration, and general troubleshooting. Please review our three tiers of support services listed below, then continue to the Support Portal.
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Our Basic Support covers general support queries and questions. A typical guideline for Basic Support is any question or issue where a support tech does not have to access your server via RDP or SSH. A few examples of Basic Support are listed below:
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Quick Installs cover typical software installs that are most common in the KickAssVPS.com server environment, and typically take less than 15 minutes to complete. We are adding new applications on a regular basis, so if your software package is not listed, please send an inquiry to support@kickassvps.com to see if your package is included. Our Quick Install software list is as follows:
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Our Advanced Support services are needed if a support tech is required to log into server via RDP or SSH. Advanced Support is billed on a per-incident basis. An ongoing monthly support contract can be purchased at a discounted rate. Please contact sales@kickassvps.com for more details. A few examples of Advanced Support are listed below:
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NOTE: Our Quick Installs and Advanced
Support services can be purchased from our online
order form.
Please continue to the Support
Portal
